• How do I send a gift?
• When are your Hot Sauce of The Month Club selections shipped?
• What is your shipping policy?
• How do I check my order status?
• What is your return policy?
• What payment methods do you accept?
• What is your privacy Policy?
• How do I use the shopping cart and manage my account?

Gift Information
If your item is intended as a gift, you have the opportunity to complete a gift information form during checkout. Be sure to use your recipient's address as the shipping address during the checkout process.

Hot sauce membership shipments are made during the third week of each month. If you place your order after the third week of the month, your first shipment will be sent during the third week of the following month.

Privacy Policy
Catch a Little Fire has created a privacy statement to demonstrate our firm commitment to our customers' privacy. Please read the information below to understand our practices regarding information gathered from Catch a Little Fire.

Catch a Little Fire uses customer information for ordering purposes only. We do not sell or distribute this information to any party outside of Catch a Little Fire.

Our site uses an order form to gather customer information such as contact information and financial information. Address and Shipping Information is used only to ship purchases to customers. Billing information is collected only to bill customers for their purchases.

How to use the Cart and Manage Your Account

Using Your Cart
You Can View your cart at any time by clicking the View Cart link at the bottom of any page in the Online Store.

• To add an item to your cart, click the ADD TO CART button on the product
  detail page.
• To change the quantity of items already in your cart,
  • click the View Cart link at the bottom of any page in the Online Store,
  • change the number in the QTY column next to the product you wish to
    adjust,
  • click the UPDATE CART button to save your changes.
• To delete items already in your cart,
  • click the View Cart link at the bottom of any page in the Online Store,
  • click the Delete icon next to the product you wish to remove from your
    cart,
  • when prompted with “Are you sure you want to the remove the
    PRODUCT NAME from your shopping cart?” click OK to proceed or
    CANCEL to return to your cart without deleting the item.
• To delete all items from your cart, click the EMPTY CART button. When
  prompted with “Are you sure you want to empty all the items from your
  shopping cart?” click OK to proceed or CANCEL to return to your cart without
  deleting any items.
• To return to the Online Store click the CONTINUE SHOPPING button or the
  Online Store link.
• To proceed to Checkout, click the CHECKOUT button.

Checkout

• To proceed to Checkout, click the CHECKOUT button in your cart or click the
  Checkout link at the bottom of the screen.
  • If you are already logged in, this takes you to the Billing Address
    screen.
  • If you are not already logged in this takes you to the Checkout Login
    Screen. Here you will enter your e-mail address and password. If you
    are a new customer, this is the screen where you will create your
    account. Clicking the LOG IN button will take you to the Billing
    Address Screen.
• Enter your Billing Address Information. If your shipping address if the same
  as your billing address, check "This information is the same as the Shipping Address"
  E-mail Address, First Name, Last Name, Address, City, and Zip/Postal
  Code are required fields. Click the CONTINUE button to proceed to the
  next screen.
• If your shipping address is different than your billing address, you will be
  directed to the Shipping Address Information screen. Name, Last Name,
  Address, City, and Zip/Postal Code are required fields. Click the CONTINUE
  button to proceed to the next screen.
• On the Payment Information screen, you will be required to enter your
  Payment Type (credit, etc) as well as any relevant payment information. This
  is also the screen where you will choose your preferred shipping method and
  enter in any coupons you may have. Click the CONTINUE button to proceed
  to the next screen
• The Confirm and Submit page is where you can review all of the information
  you have entered up to this point. Once you have reviewed your order, click
  the SUBMIT MY ORDER button.
  
  Please note: Your order is not complete until you click the Submit My Order button.

My Account

• To view detailed information pertaining to your account, click the My Account
  link.
• If you are not already logged in, you will be asked to log in.
  • If you do not know your password, click the Forgot My Password link.
  • Enter your e -mail address and click the SEND PASSWORD button.
  • You will receive an e-mail with your log in information and a link back
    to the log in page.
• Enter your e -mail address and password, and then click the LOG-IN button.
• The My Account page allows you to
  • View your order history
    • Click the View Order History link.
  • Change your Billing Address
    • Click the Change Billing Address link.
  • Change your billing information.
    • Click the CONTINUE button to save your changes.
  • Change your Shipping Address
    • Click the Change Shipping Address link.
  • Change your shipping information.
    • Click the CONTINUE button to save your changes.
  • Change your password
    • Click the Change Password link.
    • Enter your Current Password and New Password.
    • Click the SAVE button to save your changes.

Order History

• To view your Order History,
  • Click the Order History link or
  • Click the My Account link, then click the View Order History link.
• The Order History page shows a list of all past orders placed from your
  account. Each order record displays the
  • Order number
  • Order date
  • Total
  • Order status
  • Tracking # (if applicable)
• To view details about a single order, click the hyperlinked order number.
  • This will direct you to a page displaying detailed information about your order including
    • Ship to/Bill to addresses
    • Items ordered, including quantity ordered and price
    • Order total
    • Method of payment
    • Special Instructions (if applicable)
    • Logout
      • Click the Logout link.